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 Terms & Conditions

General Terms and Conditions (GTC) for using the medium/long-term housing platform on www.trustmyhome.dk.


Article 1: Scope, amendment of General Terms and Conditions

  1. The General Terms and Conditions (GTC) below apply to the use of the platform www.trustmyhome.dk (also: “platform”). This is a service of TrustMyHome IVS (“Trustmyhome.dk” or “we”).
  2. “Users” within the sense of these General Terms and Conditions are natural and legal persons who have either posted an advertisement of an accommodation on the platform, or responded to an advertisement of an accommodation, or invited another person to join the platform.
  3. dk offers the usage of its platform, in particular the use of the database, solely on the basis of these General Terms and Conditions.
  4. By using our services, users consent to the validity of these General Terms and Conditions.
  5. dk reserves the right to amend its General Terms and Conditions effective for the future. The amendments will not become part of the agreement until the user consents to such amendments. It is sufficient for this purpose that Trustmyhome.dk sends the new version of the General Terms and Conditions to the e-mail address that the user provided for information purposes. If the user does not contradict the amendments to the General Terms and Conditions within one week, consent will be considered to have been granted.
  6. Conflicting terms and conditions of the user have no effect (point 2.5 notwithstanding), even if Trustmyhome.dk does not contradict them.


Article 2: Performance by Trustmyhome.dk, performance by providers

  1. The platform is an online market place on which users can offer and rent rooms or other types of accommodation (“accommodation”).
  2. On www.Trustmyhome.dk, Trustmyhome.dk provides a platform on which users can find ways to communicate with each other and conclude agreements. Trustmyhome.dk itself does not offer any accommodation; it merely acts as an intermediary for the conclusion of agreements between users.
  3. Leases are concluded exclusively between the user providing the accommodation (“provider”) and the user renting the accommodation (“tenant”). Trustmyhome.dk itself is not a party to the leases concluded between the website’s users. However, Trustmyhome.dk is entitled to act as a representative for the provider with the authority to conclude agreements and to conclude agreements on his/her behalf. However, the provider and the tenants are themselves responsible for satisfying their own contractual obligations. In the event of default, this must be negotiated between the users. Trustmyhome.dk saves and will transmit the contact data of both parties for this purpose.
  4. Trustmyhome.dk does not examine the legality, accuracy or completeness of offers published on the platform or user content, and these do not represent the views of Trustmyhome.dk. Trustmyhome.dk is not responsible for third-party offerings or content.
  5. Providers can apply their own terms and conditions to the accommodation they are renting that do not affect the General Terms and Conditions of Trustmyhome.dk.
  6. Providers and tenants are responsible for their adherence to the provisions governed by public law, including municipal codes regarding property rental.
  7. Providers are responsible for the permission of their landlord in the case of sublease.


Article 3: Registration, realization of the user agreement, contractual declarations

  1. The registration of users is required in order to make use of Trustmyhome.dk. Providers register when putting their room online. Tenants register when replying to a room. Registration is free of charge and requires that users accept Trustmyhome.dk’s General Terms and Conditions. The user agreement between Trustmyhome.dk and the user arises on acceptance of the terms and conditions.
  2. Registration is available only to natural persons, legal persons and partnerships that are fully legally competent. The registration of a legal person or partnership may be performed only by a natural person with power of representation who must be named. When registering, only individual persons may be given as the owner of the user account (i.e. no married couples or families).
  3. When registering, the user undertakes to provide accurate, up-to-date and complete information as required by the registration form, in particular first and last name, current address (not a PO box), a valid e-mail address and, where appropriate, the name of the company and an authorized representative. The data must be up-to-date and correct at all times. Multiple registrations under different member names are prohibited. When registering, the user chooses a password to accompany his/her email address.
  4. The user can receive contractual declarations at his/her stated e-mail address.


Article 4: User obligations, user account, system integrity

  1. The user is solely responsible for all content that he places on the platform. In his/her relationship to Trustmyhome.dk, he commits not to place illegal content on the platform and to refrain from actions that violate laws.
  2. The provider is responsible for ensuring that the accommodation he offers is described

correctly and completely. He must provide the information in Trustmyhome.dk’s required fields at a minimum so that the accommodation and the offer are described with sufficient accuracy. 

In addition, the provider is free to stipulate further conditions such as the amount of any

 deposit, the cost of final cleaning, etc. The user undertakes to keep the information in his/her user account up-to-date and accurate at all times, i.e. to correct it immediately in the event of a change or delete the room from the platform in case tenant and provider have agreed on rental, or update the availability period of the property. A user account is personal and can therefore not be transferred to any other person.
  3. The user undertakes to use his/her user account himself only and to keep his/her password secret.
  4. The user is liable to Trustmyhome.dk for all actions performed using his/her user account, unless the user is not responsible for the misuse of his/her user account.
  5. Once the user is aware that third parties have access to his/her user data or have otherwise gained access to his/her user account, he must notify Trustmyhome.dk of this immediately. Trustmyhome.dk is entitled to then block the user account until the situation has been clarified.
  6. Trustmyhome does verify that the phone number and the email that he provided are real and valid. This is done through the Secure ID Verification. However, each user must independently verify the identity of his/her respective contract partner (the tenant in case of the provider or the provider in case of the tenant). Trustmyhome.dk accepts no liability for the accuracy of the user contact information entered on the platform.
  7. The user undertakes to set up his/her systems and programs in connection with the use of Trustmyhome.dk offering in a way that ensures that the security, integrity and availability of systems set up by Trustmyhome.dk to provide its services are not affected. Users must not block, rewrite, or modify content generated by Trustmyhome.dk or interfere with the Trustmyhome.dk offering in any other way that contravenes the purpose of the user agreement. Trustmyhome.dk is entitled to set up the required measures in accordance with section 13 as are necessary to ensure the system integrity of Trustmyhome.dk or third-party systems.
  8. Users must not use addresses, contact data, or e-mail addresses that they obtain by using the website for any purpose other than for contractual communication. In particular, these data must not be forwarded to unauthorized persons or used to send advertising, unless the user in question has expressly granted his/her consent in advance.
  9. The user must not send mass messages with the same content via the platform. Any spamming or similarly harassing action towards other users or third parties is prohibited.
  10. Each user is himself responsible for archiving any information that can be viewed on the website and saved by Trustmyhome.dk that is required for the purposes of preservation of evidence, accounting, etc. on a storage medium independent of dk.
  11. Trustmyhome.dk does not give away any contact details of its users to any third party, except to our partner institutions or if the law requires to do so. The partner institutions (mostly universities or other educational institutions) can ask Trustmyhome.dk for an overview of rooms rented out in the city of their settlement. The purpose of this information sharing is so that the partner institutions can forecast the room demand in their city in a better way and check possible student misuses.
  12. In the event of a violation of these General Terms and Conditions by a user, Trustmyhome.dk is entitled to exercise its virtual householder rights. Trustmyhome.dk can exclude the user in question from using its services, delete the content he uses, or take other measures within the meaning of section 13. Trustmyhome.dk will take legal action to exercise its legitimate rights to forbearance and compensation.


Article 5: Handling of content and rights

  1. Within the framework of the platform’s functionality, providers can present to potential tenants using a variety of media. Certain rules must be complied with to ensure that the various media are utilized legally so that neither the user nor Trustmyhome.dk can be made liable. These rules derive, for example, from laws protecting copyrights and brands in addition to these General Terms and Conditions.
  2. Trustmyhome.dk saves for the user the multimedia content uploaded by him (images, text, etc.) or merely arranges the necessary memory space and access to it. Users themselves are solely responsible for the content they upload to Trustmyhome.dk and indemnify Trustmyhome.dk against all third-party claims resulting from this. In particular, this indemnification also includes the costs of appropriate prosecution and legal defense.
  3. Users will ensure that the uploaded content does not violate applicable law or legal provisions, common decency, or in particular third-party rights (naming rights, personality rights, copyright, data protection rights, etc.). In particular, users undertake not to upload content that violates the terms of any applicable laws or treaties. The user also undertakes not to utilize content that is pornographic, glorifies violence, or is race baiting. This also applies to the sending of e-mails and other electronic communication media of the platform.
  4. By uploading multimedia content, users transfer to Trustmyhome.dk a free, revocable, unlimited, non-local right of use that can be sublicensed to the multimedia content uploaded to Trustmyhome.dk by the user. In particular, the right of use comprises the right to process the multimedia content for the purposes of the platform and to make it available to the public offline, in printed or electronic form, by wired or wireless connection, in such a way that it is accessible to members of the public at places and times of their choosing, including playback on their chosen receiver terminal that allows online access, in particular stationary and portable computer and mobile handheld devices such as smartphones, tablets and similar equipment. The usage rights also include the right to integrate multimedia content, including advertising media, on websites from Trustmyhome.dk’s contractual partners.
  5. Trustmyhome.dk is free to use any comments, information or ideas contained in any communication user may send to Trustmyhome.dk without compensation, acknowledgement or payment to user for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the services or website or other products or services. For the avoidance of doubt, all such information will be deemed by Trustmyhome.dk to be non-confidential and non-proprietary, and user agrees that such information may be used by Trustmyhome.dk without any limitation whatsoever.
  6. User agrees that Trustmyhome.dk is free to republish and make use of any information published by you on the website without acknowledging user as the source of such information and/or creator of such content. In general however Trustmyhome.dk will make an attempt to provide a link back to user’s page when posting content on other third party sites. User hereby irrevocably waive all moral rights to any content placed on the website.
  7. The content offered via Trustmyhome.dk is protected by copyright. The platform is generally accessed and utilized individually by a natural person using a web browser. The use of technologies such as web spiders, crawlers, or similar programs, the purpose of which is not just the indexing of content but also the mass accessing and saving of the platform’s content is prohibited. This also applies in particular to technologies that enable so-called screen scraping and other third-party services.
  8. Some texts or pictures posted by Trustmyhome.dk are taken from the internet and thus considered to be in the public domain; if their publication violated any copyright, please notify via email. They will be immediately removed.
  9. In the event of a violation of these prohibitions and the guidelines of these General Terms and Conditions, Trustmyhome.dk is entitled to refuse acceptance of content, to delete and block content immediately and to delete the pages and links to them immediately. In such cases the user has no right to the restoration of his/her multimedia content on the internet platform or the release of his/her deleted user profile.


Article 6: Availability and amendment of the website

  1. The user has no legal claim to permanent use of the platform. In particular, Trustmyhome.dk is not required to ensure that the platform is available or can be reached at all times. However, Trustmyhome.dk endeavours to maintain operation of the platform with as few disruptions as possible and to continue to develop it in line with user requirements.
  2. Trustmyhome.dk can temporarily restrict use if this is necessary in terms of security, integrity, capacity limits, or the performance of technical measures (maintenance work). In particular, Trustmyhome.dk will take users’ legitimate interests into account by notifying them in advance.


Article 7: Liability for third-party sites

  1. The platform’s pages can also include links to websites on the Internet maintained by third parties, the content of which is not known to Trustmyhome.dk. Trustmyhome.dk merely provides access to the websites and accepts no responsibility for the content. The links to third-party Internet sites merely serve to facilitate navigation. Trustmyhome.dk does not espouse the views expressed on the sites to which it links, and rather hereby expressly distances itself from all content on all websites that it links to on its platform.
  2. The owners of the Internet sites to which the Trustmyhome.dk platform hyperlinks are solely responsible for both their content and the goods or services offered for sale there.


Article 8: Booking process, payment, invoicing

  1. By listing an accommodation on the Trustmyhome.dk website, the provider is issuing an invitation to submit offers. Another user can submit an offer to conclude a lease for this accommodation. The agreement arises if the provider accepts this offer, unless the tenant withdraws this offer before the provider accepts it.
  2. A lease is considered to be the period for which the tenant leases the accommodation from the provider. The length of a lease can differ with no maximum nor minimum. The average length of a lease will be around 5 months.
  3. The agreement between the tenant and the landlord can be done through trustmyhome.dk, but the parties are strongly advised to sign a private contract for the lease, stating the conditions of the lease and the payment method. Trustmyhome is not a part of this agreement, as it only act as a platform where tenants and landlords can meet and match.
  4. After conclusion of the agreement, Trustmyhome.dk provides tenants with a payment method via the website of Trustmyhome.dk, where Trustmyhome.dk keeps possession of the money until 48 hours after the start of the lease. Trustmyhome.dk will then transfer the payment of the lease and the deposit to the provider. Trustmyhome.dk acts as a third party custodian in order to eliminate scams.
  5. Trustmyhome.dk does not provide any cancellation options. Once there has been an agreement, the tenant is obligated to pay the amount due. In the case that the tenant decides not to make use of the accommodation after an agreement has been made there will be no refund. The tenant is still obligated to pay 100% of the amount due unless parties have agreed otherwise.
  6. When a tenant discovers that he has been involved in the unlikely case of a scam (the room does not exist at all, is very different from the advertised description or from what parties have agreed on, or is not available for the tenant’s use for the agreed lease), the tenant has the obligation to inform Trustmyhome.dk and the provider within 48 hours after the start of the lease period. The tenant has to substantiate his claim and provide proof. If Trustmyhome.dk finds the tenant’s claim to be convincing, it will refund the rent and the deposit to the tenant. The processing fee charged by Trustmyhome.dk is nonrefundable. If the tenant does not inform Trustmyhome.dk about any problems within 48 hours from the start of the lease onwards, the tenant is expected to have agreed with the room as it is. Trustmyhome.dk will then transfer the payment of the rent and the deposit to the provider.
  7. Trustmyhome.dk provides the tenant with a refund of the rent and the deposit in case any of the following circumstances occur before the start of the lease: natural disasters (avalanches, snowstorms, cyclones, hurricanes, earthquakes, flooding, lightning strikes, landslides) or other unforeseeable events (war, terrorist attack, nuclear disaster).
  8. Trustmyhome.dk does not provide any refund in the following circumstances, which include but are not limited to: accommodation that is not according to taste; accommodation that is not in line with religious ideology (including living with people from another sex); accommodation that is not clean, accommodation that turns out to be in a less safe neighborhood; accommodation that has noise complaints; accommodation is not suitable to the tenant because of medical reasons; accommodation has a minor malfunction that could not have been known in advance; the tenant is hindered in coming to the accommodation because of a change of plans, travel delays, illness or having made a double booking.
  9. The provider has 5 working days to respond to the complaints put forward by the tenant and put forward any counterarguments.
  10. In the case of a dispute between tenant and provider Trustmyhome.dk advises parties to solve it themselves. If this turns out to be impossible, parties can provide Trustmyhome.dk with the information and possible proof of the dispute. After taking all the provided information into consideration, Trustmyhome.dk makes a decision about the dispute which will be binding for both parties.
  1. The provider must ensure that:
  • The description of the accommodation and the images used do not violate the law or third-party rights and that they relate only to the accommodation on offer;
  • successfully booked accommodation is indicated accordingly or removed from the platform;
  • information uploaded does not constitute references to third-party content;
  • he complies with public law regulations, particularly those for payment, factoring and tax law obligations, which may also include any obligations under sales tax law or indirect tax obligations. The provider will be solely responsible of the obligations and duties of the offer content. Trustmyhome.dk is entitled to verify the offer of the users and ask for the corresponding proofs;
  • once a tenant has requested renting the accommodation, provider is not allowed to request a higher price than requested in the original advertisement.
  1. With respect to offers provided by user:
  • Anyone who is interested in renting an accommodation posted on the platform can react via the platform.
  • The purpose of reacting to an accommodation can only be related to the wish of coming to an agreement concerning the leasing of an accommodation posted on www.Trustmyhome.dk. All other purposes that are not in accordance with this goal, such as, but not limited to, contacting the provider for any advertising purposes, asking users to post their room offers on different housing websites, generating flow to any other websites, use any automatic or manual process to search or harvest information from the website, or to interfere in any way with the proper functioning of the website are prohibited.
  • If reactions are made with a different reason than solely coming to an agreement on renting a property listed on www.Trustmyhome.dk and with that in breach of the previous paragraph, the replier is liable to a fine of €1000 (say: one thousand euros) per reaction sent.
  1. The payment process shall take place under the following provisions:
  • The agreement arises by way of a total price shown at the end of the booking. This consists of the rent corresponding to the agreed months, the deposit and the processing fee (currently 15%), which comprises an administration component and a property-based component determined by the rent. After a booking has been made, Trustmyhome.dk notifies users of its content and the total price.
  • TrustMyHome remains the right to offer its services to tenant for consecutive months. TrustMyHome’s service is not just limited to the first month rent.
  • Trustmyhome.dk is entitled to change the amount of processing fees at any time. This does not apply to leases already concluded. The provider will be notified of the amount of the processing fee by email in a timely manner, together with the booking inquiry.
  • Trustmyhome.dk is entitled to change it business model in such a way that it will also collect a processing fee from the provider. This will show in a reduction on the rent transferred by Trustmyhome.dk to the provider.
  • The tenant must pay the total price shown in the booking, by way of the channel chosen in the booking process. Trustmyhome.dk only receives the processing fee, the rent is transferred to the provider after 48hours from the start of the lease. If debt collection is unsuccessful, the tenant must reimburse any additional costs incurred. This does not apply if the tenant is not responsible for the failure of debt collection.
  • Trustmyhome.dk makes use of a payment service provider. In the case of different currencies this payment service provider determines the exchange rate based on the market rate. Trustmyhome.dk has no role whatsoever in the determination of the exchange rate.
  1. In the case an agreement has been made and parties continue with the payment procedure the tenant will receive a payment link from Trustmyhome.dk, through which the payment is transferred to Trustmyhome.dk. The payment will be transferred to a secure, third party bank account. After the tenant has moved into the accommodation and has given Trustmyhome.dk the assurance that the accommodation meets the requirements set in the listing, Trustmyhome.dk will order the rent and possible security deposit to be transferred to the provider and the processing fee to Trustmyhome.dk.
  2. On request, the provider must issue the tenant with an invoice for the total price. On request, Trustmyhome.dk will issue the provider with an invoice for the processing fee, though this will be shown without sales tax or similar indirect taxes in accordance with tax law provisions, unless expressly stated otherwise in these regulations.
  3. Unless Trustmyhome.dk is notified otherwise, it is refutably assumed that the provider operates in a business capacity and is aware of his/her resulting (sales) tax obligations and satisfies these accordingly. Trustmyhome.dk is entitled to demand corresponding evidence of the provider’s business capacity.
  4. The provider reserves the right to additionally charge other on-site costs based on consumption and use (in particular: electricity, water, heating). The provider must advise the tenant that he has a basic right to charge these costs before concluding the agreement. Such costs are not taken into account in the calculation of the processing fee.
  5. Users are prohibited from circumventing the above booking and payment processes, in particular the processing fees.
  6. Trustmyhome.dk advises users that have agreed on renting an accommodation to sign a contract between the two of them.


Article 9: Security deposit

  1. The provider is entitled to charge a security deposit in his/her offer. If a provider demands a security deposit from the tenant on the day of arrival, corresponding information on the amount of the security deposit and the payment method must have already been mentioned in the offer. The amount of the security deposit must be stipulated prior to the booking. It must also be clarified in advance when the amount must be paid (e.g. together with the first month rent).
  2. If the provider demands that the security deposit should be paid upon confirmation of the lease agreement, than this should be specified in the offer and the payment of the security deposit follows the same procedures and conditions stated in article 8.
  3. If the provider did not mention the security deposit when advertising his/her accommodation, but demands a security deposit at a later time and the tenant does not agree, this constitutes a refusal to render performance by the provider under the agreed contract. In such cases, the tenant reserves the right to cancel the booking after which the provider is obligated to refund the tenant.
  1. Trustmyhome.dk is not responsible for the administration of security deposits other than the security deposits paid via its implemented payment system, or for any claims asserted by the provider.
  2. The provider will be responsible for refunding the security deposit to the tenant at the end of the lease.


Article 10: Duration, termination 

  1. The user agreement is concluded for an indefinite period.
  2. The user can terminate the agreement at any time without notice. User’s leases with other users that have already been proven or arranged remain unaffected by the termination of the user agreement. This applies accordingly to claims for the payment of processing fees already due.
  3. Trustmyhome.dk can terminate the user agreement at any time with two weeks’ notice. An email will be sufficient for the purpose.
  4. This does not affect the right to block, the right to terminate for just cause or individually agreed rights of termination of the user. In particular, Trustmyhome.dk has just cause if:
    • The user does not comply with a not merely insignificant payment obligation in full or in part, despite having been sent a reminder with an appropriate deadline;
    • The user violates his/her obligations under these General Terms and Conditions and does not take remedial action despite having been sent a reminder with a timely deadline. A reminder is not needed if this is not expected to be successful or if the breach is sufficiently severe that it would be unreasonable for Trustmyhome.dk to maintain the agreement.
    • Requirements of law, a court, or an official authority mean that the use of the platform can no longer be offered in this form;
    • dk discontinues its platform or business activities;
    • Insolvency proceedings are initiated for the user’s assets owing to a lack of funds.


Article 11: Measures in the event of illegal conduct and/or conduct in breach of agreement by the user

  1. If there are specific indications that a user is culpably violating legal provisions, third-party rights, or the General Terms and Conditions or if Trustmyhome.dk otherwise has a legitimate interest, particularly with regard to protecting its users against fraudulent activities, Trustmyhome.dk can take one or more of the following actions subject to termination without notice:
  • Issue the user with a warning;
  • Delete the user’s offers or other content;
  • Restrict the user’s use of the website;
  • Temporarily or permanently exclude (block) the user from the website;
  • Contest and cancel existing leases in the name of the provider without taking into account any otherwise applicable cancellation policies, and reject the user’s offers for the conclusion of a lease in the name of the provider.
  1. Trustmyhome.dk also takes the legitimate interests of the user in question into consideration when choosing these measures.
  2. Leases that have already been concluded between the user and other users are not affected by deletion of an offer. This applies accordingly to claims for the payment of processing fees already due. An effective lease does not arise if Trustmyhome.dk deletes an offer before it is accepted.
  3. Trustmyhome.dk has the right to permanently block a user in each of the following cases. As far as reasonable, the user will receive prior warning by Trustmyhome.dk so that it has the opportunity to dispel suspicion or take remedial action. If a previous warning is not reasonable, e.g. because blocking is necessary to prevent any damage to Trustmyhome.dk or another user, the user will be subsequently informed by Trustmyhome.dk of the blocking immediately, and then be given the opportunity to comment and take remedial action. The right to block a user exists if:
  • the user has provided incorrect contact information in his/her user account, in particular an incorrect or invalid email address;
  • a user account is transferred to another party;
  • the user significantly harms other users, in particular if their accommodations and/or furnishings are damaged, destroyed, stolen, etc.;
  • there is just cause due to similar risk and responsibility of the user.
  1. After a user has been permanently blocked by Trustmyhome.dk, he is not entitled to have the blocked user account restored. The user will also no longer be permitted to use the website with other user accounts or to re-register.


Article 12: Conversations via Trustmyhome.dk

  1. The conversations that the tenant and provider have via the inbox window on the Trustmyhome.dk website are saved by Trustmyhome.dk in a secure place. These conversations will not be analyzed nor read by Trustmyhome.dk in normal circumstances, for privacy reasons. Only in the case of expected fraud Trustmyhome.dk reserves the right to analyse the conversations and inform or act in accordance with the criminal code.
  2. Any other information Trustmyhome.dk collects, uses and retains through the website will be used and stored in compliance with appropriate laws and regulations.
  3. In the case of a dispute between tenant and provider Trustmyhome.dk can provide both parties with the chat history upon request.


Article 13: Trustmyhome.dk’s liability

  1. Trustmyhome.dk is fully liable for damages caused with intent or through gross negligence by Trustmyhome.dk, its employees or agents, for fraudulent concealment of defects and if a guarantee was expressly assumed.
  2. Trustmyhome.dk is liable for other damages only if they arise from violation of a duty whose fulfillment makes the proper implementation of the agreement possible and compliance with which it is regularly trusted by the parties to the agreement. Its duty to pay compensation is limited to such damages that are considered typical for the agreement and foreseeable.
  3. As Trustmyhome.dk does not participate in the contractual relationship between the tenant and the provider, Trustmyhome.dk accepts no liability for contracts for accommodation.
  4. Trustmyhome.dk offers the option of contacting Trustmyhome.dk with a complaint if there are any problems with regards to the website, accommodation or provider. The complaint must be provided in written form (e-mail). In this complaint the guest must specifically indicate the grounds for the complaint. In such a case Trustmyhome.dk will attempt to bring about a solution.


Article 14: Advise for users

  1. Trustmyhome.dk advises users to enter into a contractual agreement with each other. As stated before TrustMyHome.dk is not part in the agreement between provider and tenant and therefore advises both parties to enter into a contractual agreement with each other.
  2. Trustmyhome.dk furthermore advises the tenant to obtain liability insurance to cover for costs in case damages to the accommodation arise.


Article 15: Review System

  1. Trustmyhome.dk allows users to write reviews about the apartment they have lived in. Users can upload reviews of properties that they have found via trustmyhome.dk or via other sources.
  2. When an user writes a review about a property, therefore about a landlord, he/she commits to say the truth about the property (and the landlord) and to state facts in an objective manner. The purpose of the review is to recommend other tenants a certain property. This can be done, for instance, by describing their experience and/or by providing details that cannot be found in the description of the property and that might be useful for a potential tenant.
  3. Trustmyhome.dk is not liable of what have been written through the review system. However, in case a review offends another person (for instance, the landlord) or it state the false or it leads another person to think things that are not true about the property and/or about the landlord, then Trustmyhome has the right to delete the review and the option (depending on the gravity of each case) to ban the responsible of the false review from using the website.
  4. When a user writes a review through our system and he writes the email of his/her landlord, an email will be directly sent to him/her with the review. By submitting the review, the user authorizes Trustmyhome.dk to send the email to the landlord. At the same time, Trustmyhome will not use the email of the landlord for any use that is not the one mentioned above, i.e. sending the email with the review from the user, unless the landlord himself/herself authorizes Trustmyhome to do otherwise.


Article 16: Closing provisions

  1. Trustmyhome.dk is authorized to transfer its rights and obligations under this agreement in full or in part to third parties.
  2. This agreement is subject solely to the substantive laws of Denmark with the exception of the UN Convention on the International Sale of Goods.
  3. If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the other General Terms and Conditions are still valid. In the event of such a provision being invalid, it shall be replaced by a legal provision.
  4. All declarations to be sent in connection with the user agreement to be concluded with Trustmyhome.dk must be issued by email. The postal address and email address of a user are those that are stated as the current contact data in the user’s user account.
  5. These terms and conditions will be interpreted in accordance with the Danish law. You and Trustmyhome.dk agree to submit to the jurisdiction of the court located in Copenhagen, Denmark for any actions of which parties seek injunctive or other equitable relief in a court of competent jurisdiction.


Last Update Date: 13 September 2015

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