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Frequently Answered Questions

Frequently Answered Questions

Looking for an apartment?

If you are looking for an apartment, a loft or a room, you simply have to go to “Find Apartment” and search for the properties that mostly suit you. If you like a property, you can click to find more information about it, you can put it in your “Favorites”, you can send a private message to the landlord.

Renting out your own property?

If you have an apartment, a loft, a house or a single room that you want to rent out, you simply have to click on “Submit Property” in the main menu. Here, it will be easy to add a title, a short description and the price for your property. We also suggest you to upload a few pictures of the apartment as people will mostly contact you if they can have an overview of how the property looks like. You will also add some contact details where you prefer to receive inquiries for the rental.

Some of our Features

Not only TrustMyHome is free and easy to use, but it also offers:

  • Secure ID verification of the users
  • Favorite Properties
  • Direct Messaging
  • Set Availability Time both when looking for and when renting a property
  • Easily Compare Properties
  • See Properties on Google Map

Secure Deposit

We want to create a trustworthy platform. For this reason, we have implemented the Secure Deposit Transfer: when you find an apartment you like, you can book it and transfer the deposit to TrustMyHome. We will keep your money  in a safe place until  your arrival at the apartment, so that, should the apartment not be as described, you will have your money back immediately. We want our platform to be free from any kind of scam.

Booking and Payment

Once you have found an apartment/room you like, you can request the availability to the landlord by selecting the check-in and check-out dates and clicking on “Book”: the landlord will be notified and when he accepts your request you will receive an email for the payment. Follow the link on the email to process the payment through our secure partner PayPal. We will keep your money until the day when you move in the apartment. If you find that the apartment/room does not correspond to the description, you should notify us within 48 hours and you will get back the money you paid for the deposit.

You can trust us

We are aware of the amount of scams and fake apartment that you can find on the Internet. For this reason, we have introduced a secure ID verification system in order to make sure that the person behind a post really exists.

Like us?

If you like our idea and our website, share it with your friends, fellow students and colleagues. The more we are, the better the website will be for everyone!

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